Known issues and limitations

Heimdal Agent

1. The embedded license key works only if the deployment is made silently.
2. A customer doesn’t have the option to stop the Heimdal Agent from auto-updating, only support can do that for a customer.
3. The Heimdal Agent continues to work on Window 7, but we are not developing or doing bug fixing for this operating system.
4. Before deploying the Heimdal Agent, we recommend you check the following article for the necessary exclusions in the firewall or other 3rd party tools: https://support.heimdalsecurity.com/hc/en-us/articles/207631975-System-Requirements-and-Firewall-Exceptions
5.  The Heimdal Agent does not support non-persistent desktops if they are generated from the same golden image.
6. When deploying the Heimdal Agent on Servers it is recommended to enable the Do Not show GUI option in the group policy settings.
7. A lower version of the Heimdal Agent cannot be installed over a higher version of the Agent.

Heimdal Dashboard

1. You cannot have multiple login accounts on the same email address.
2. You cannot apply more than one group policy to an endpoint/device.
3. A machine that is renamed but has the same motherboard and HDD serial key will appear twice in the Heimdal Dashboard.
4. A customer is not able to delete a machine from the Active Clients view. Only Support can do that. 

DNS Security

1. DarkLayer Guard cannot work with a similar tool that has the same behavior, for example, Cisco Umbrella.
2. If the customer uses a VPN, before enabling DarkLayer Guard it is recommended to contact Support to ask for the best custom settings.
3. DarkLayer Guard does not work with VPN solutions that do not support split-tunnel or split-exclusion. 

3^rd Party Patch Management

1. The Heimdal Agent cannot patch an application if the endpoint/device is shut down.
2. You cannot select an application to be installed/patched at the same time as the application is added to the Applications Blocklist.
3. The Heimdal Agent can only uninstall applications that have been installed from an MSI installer or have a QuietUninstallString in the Windows Registry. In order to check if an application can be uninstalled by the Heimdal Agent, please check the Assets view -> Uninstallable column.

Infinity Management

1. In order for the Heimdal Agent to be able to deploy an application, the application needs to support silent installation.
2. Infinity Management supports only EXE, MSI, ZIP, and MSP files.
3. Infinity Management works only on Windows and Ubuntu environments.
4. Infinity Management can only deploy batch scripts and PowerShell scripts.