Remote Desktop allows you to support your users anywhere in the world on both Desktops and mobiles. It comes with dashboard-to-device and device-to-device capabilities, support for Windows Servers, Windows Desktops, Android, and macOS, secure connections with 2-Factor Authentication, and content sharing. Remote Desktop can be used stand-alone or with any other HEIMDAL product component, as part of our UEM solution (Unified Endpoint Management), to achieve remote support anytime, anywhere in the world.
Remote Desktop is a secure and reliable remote desktop application that allows you to support your customers or access unattended computers. It's affordable and it just works. You can configure your office computer for telework in less than a minute and you can securely access your office computer from home, or while you are on the go. Screen sharing technology enables you to efficiently work remotely at any time, from anywhere in the world.
HOW DOES REMOTE DESKTOP WORK?
Remote Desktop allows you to remotely access and control computers to provide on-demand IT support. Remote Desktop server uses ports 80, 443, or 7615 and you can configure it to work with many external services such as NTP, SMTP, and LDAP.
The Remote Desktop module can be useful in 3 ways:
A. Connecting remotely from the HEIMDAL Dashboard to any HEIMDAL Agent Enduser (with Remote Desktop enabled)
The HEIMDAL Dashboard administrator can connect to any of the computers that have the Remote Desktop module enabled by navigating the Products -> Remote Desktop -> Remote Desktop view and by clicking the Connect icon in the Actions column:
This will start the HEIMDAL RD Viewer application and will connect you to the selected computer. The end-user that you are connecting to needs to allow the remote session if the Unattended Remote Desktop session option is not enabled.
B. Connecting remotely from the HEIMDAL Agent (Supporter role needed) to any HEIMDAL Agent Enduser (with Remote Desktop enabled)
The HEIMDAL Dashboard administrator can assign the Supporter role to a hostname/user to allow the user on that specific computer to connect to any of the computers that have the Remote Desktop module enabled. Assigning/Unassigning the Supporter role is done by the HEIMDAL Dashboard administrator from the Products -> Remote Desktop -> Remote Desktop view by selecting the hostname and by selecting the actions from the dropdown menu:
Once a user gets the Supporter role, he/she can start a Remote Desktop session from the HEIMDAL Agent (using the right-click function -> Start RD Session on the Heimdal icon located in the System Tray) or directly in the Remote Desktop section of the HEIMDAL Agent.
Clicking the Connect button will start the HEIMDAL RD Viewer and will connect the user to the end-user:
C. Connecting remotely from the HEIMDAL Dashboard to an end-user (without the HEIMDAL Agent) using the invitation link
The HEIMDAL Dashboard administrator can connect remotely from the HEIMDAL Dashboard to any end-user that does not have the HEIMDAL Agent installed by pressing the Invite to remote session button from the Products -> Remote Desktop -> Remote Desktop view:
The following pop-up will appear to allow the HEIMDAL Dashboard administrator to input the email address of the person where the remote connection should be made:
After receiving the invitation link, the end-user can click on the invitation link and download the HEIMDAL RD Viewer application that should allow the HEIMDAL Dashboard administrator to connect to the remote session. The end-user can invite another person to the remote session by providing the session code available in the HEIMDAL RD Viewer:
REMOTE DESKTOP view
The Remote Desktop view displays all the computers running on Windows OS that are visible in the Management -> Active Clients view. The collected information is placed in four views: Standard view, and History view. On the top, you see a statistic regarding the number of Attended sessions and the number of Unattended sessions.
- Standard view
This view displays a table with the following details: Hostname, Username, Supporter, IP Address, Version, Last Seen, and Actions.
- History view
This view displays a table with the following details: From (Hostname), To (Hostname), To (Username), Session Duration, Start Time, and Session Type.
The Show Only Supporters radio button allows you to filter only the hostnames that have been assigned the Supporter role. The Download CSV functionality allows you to generate and download a CSV report that includes all the information corresponding to each view.
REMOTE DESKTOP settings
By enabling the Remote Desktop, the HEIMDAL Agent will enable the network filter that will protect the computer from accessing malicious domains or URLs.
Remote Desktop - turn ON/OFF the Remote Desktop and allow Supporters from your organization to connect remotely to other computers;
Unattended Remote Desktop session - allows the Supporter to automatically connect remotely to any endpoint in your organization without needing the end-user's intervention.
The Supporters section allows you to see a list of all devices & usernames that are assigned the Supporter role to be able to perform an unattended remote session on the computers applying the specified Group Policy/Group Policies. The bin button allows you to remove any Supporter from the Supporter list.