1. Click on "This PC" and then go to Local Disk: (C:)
2. Go to the top of the window and click on View and make sure you have Hidden Items checked, then go to the folder C:\ProgramData\Heimdal Security
3. Press the CTRL button and select Heimdal Logs and Logs folders. Then right-click and go to Send to > Compressed (zipped) folder
4. Please attach in an email the .zip archive that was created and send it to us at
support@heimdalsecurity.com