Add Heimdal™ Privileged Access Management alerts in the Admin view - Alerts section
Go in Dashboard -> Accounts -> Edit an account. You should be able to see it in the grid for your current account (if you're an admin or reseller), or in the view for another simple customer account.
A new option was added in account view, under Alerts, on the Reports column, only for users that are not SuperAdmin, Admin, or Reseller (see below screenshot).
If the Heimdal™ Privileged Access Management module is not enabled from LicensingOption, then it will appear as greyed out, as Next-gen Antivirus alerts on the screenshot above. The default value is unchecked.
The behavior is that for every Heimdal™ Privileged Access Management request made under a specific customer, the account manager will receive an email alert with a small number of details regarding the request if the option is checked. Mails are sent internally, as per each request.
In order for this to work properly, a few steps must be followed:
1. ENDPOINT SETTINGS -> GROUP POLICY -> Heimdal™ Privileges & App Control, the option "Approval via Dashboard" must be enabled (see below screenshot). Depending on the type of access needed, the first or the second option can be checked.
2. ACCOUNT -> LOGIN EMAIL: must contain the email on which the client wishes to receive the alerts.
3. ACCOUNT -> CUSTOMER: must be an Internal Account and not a Reseller Account. This has been implemented, to avoid spamming Resellers mailboxes with hundreds of alerts coming from several customers at once.
4. ACCOUNT -> ROLES: all boxes need to be unchecked (as per below print screen).