Online criminals hate us. We protect you from attacks that antivirus can't block.

Installation Errors: Account Exists And Newer Version Detected

The specified account already exists.

The error "The specified account already exists" is encountered when you are trying to install the same version of Thor that you already have on your machine.

 

Unable to install because a newer version of this product is already installed

When the message "Unable to install because a newer version of this product is already installed" is displayed means that you try to install an older release of Thor but a more recent version is still running on the computer. 

 

 

If you want to use a different license key, whether you upgraded from Thor Free or you have purchased a new subscription, there is no need to reinstall the application. You can simply open Thor then go to Settings > General Settings tab and insert the activation code.

 

In case there are problems with Thor and a reinstallation is required, please go to Control Panel > Programs and features and from the list of programs select Heimdal Thor Agent and uninstall it. Then continue normally with the installation process.

 

For further assistance, you can contact the technical support team via email directly at support@heimdalsecurity.com

 

We also recommend you to access these articles for more details: 

How Do I Install Thor Home? 

How Do I Activate My License Key? 

Uninstalling Thor 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

0 Comments

Article is closed for comments.