The Next-Gen Antivirus is a complete anti-virus solution and it is not recommended to have another antivirus product installed and we advise you to use the HEIMDAL Agent only, which comes with antivirus protection for your computer.
In case our product displays the error message Incompatibilities Detected and the scan buttons are greyed out, this means that there is another antivirus program installed on the computer or the previously uninstalled antivirus product didn't uninstall all its keys from the Windows Registry. This causes a conflict with the HEIMDAL Agent.
To solve these issues, please remove all other antivirus software from your PC then restart it so the changes can take effect. This way you will fully benefit from our product's features.
If this still does not work, please run the attached script as Administrator. The script resets the WMI and reboots the computer to allow the registration of the Next-Gen Antivirus.