- Click on "This PC" and the go to Drive: (C:)
- Now please go to the top of the window and click on View. Once you have done that please make sure you have Hidden Items checked, then go to the folder C:\ProgramData\Heimdal Security
3. Please right click on the Heimdal Logs folder and then go to Send to> Compressed
Please send the archive that will be created to us at email@example.com . Please attach it to the email.