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How to install the Heimdal Agent (for Enterprise) if I'm behind a proxy server?

In order to deploy the Heimdal Agent (for Enterprise) behind a proxy, these are the steps that you need to follow:

1. First, you need to set your Group Policy correctly. You can do that by accessing your Dashboard Account, click on the Settings button (top-right), and select a Group Policy.

In the Group Policy settings (in the General tab), you need to configure your proxy settings as shown below:

Screenshot_5.png

*the above picture is an example, you should write there your own proxy information and not copy them from the picture

*The Domain input should be the internal proxy domain

Use system default - means that the Heimdal Agent will automatically pick up the Proxy settings.  If this option is enabled the Heimdal Agent will impersonate the user that is currently logged in on the machine to pick up the Proxy configuration. If no user is logged in, Thor will not be able to collect the Proxy information

No Proxy - means that the user does not use a Proxy 

Manual Proxy - this means that the user needs to manually add the Proxy details in the Group Policy

2. Once that is set you need to use the correct proxy deploy command. Again, in this command, you should fill it with your parameters:

msiexec /i HeimdalLatestVersion.msi heimdalkey="xxxxx-xxxxx-xxxxxx-xxxxxx" /qn proxy="Address=x.x.x.x Port=xy Username=username Password=password1 Domain=heimdal.com"

*the above picture is an example, you should write there your own proxy information and not copy them from the picture.

3. Before doing the above, we suggest that you open your firewall and proxy to allow Threat Prevention to bypass them. 

To allow Threat Prevention to bypass the firewall and proxy, just open these below to be whitelisted in the proxy:

https://heimdalsecurity.com with local port 443;

https://dashboard.heimdalsecurity.com with local port 443;

https://rc-dashboard.heimdalsecurity.com with local port 443;

https://coreservice.heimdalsecurity.com with local port 443;

https://vigilance-update.heimdalsecurity.com with local port 443;

https://rc-coreservice.heimdalsecurity.com with local port 443;

https://heimdalprodstorage.blob.core.windows.net with local port 443;

https://prodcdn.heimdalsecurity.com with local port 443;

http://heimdalprodstorage.blob.core.windows.net with local port 80; 

https://mailsentry.heimdalsecurity.com with local port 443;

https://rc-mailsentry.heimdalsecurity.com with local port 443;

https://blockedbyheimdalsecurity.com with local port 443;

 

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