What Can I Do If My Antivirus Is Blocking Heimdal™'s Traffic?

If you use antivirus software or another application on your computer that scans the browsing traffic, we recommend you set exceptions for Heimdal™'s processes and for the Heimdal™  local installer.

You have to exclude Heimdal’s processes:

Heimdal.AgentError.exe

Heimdal.AgentLoader.exe

Heimdal.Antivirus.exe

Heimdal.ClientHost.exe

Heimdal.DarkLayerGuard.exe

Heimdal.DeliveryManager.exe

Heimdal.MonitorServices.exe

Heimdal.SetupLauncher.exe

Heimdal.ThorAgent.exe

Heimdal.ThorVigilanceScanStarter.exe

Heimdal.UptimeChecker.exe

Heimdal.VigilanceMonitor.exe

Heimdal.Wizard.exe

and the local installer path where you can find them is: C:\Program Files (x86)\Heimdal.

!Highly important: Do not use Heimdal™ Threat Prevention - Endpoint engine in combination with another traffic scanning application because one will block the other and none of them will work 100%. We recommend you disable other traffic scanning applications installed locally before you enable Thor's DarkLayer Guard engine.

Additionally, try to add these exceptions in your antivirus or firewall:

https://dashboard.heimdalsecurity.com with local port 443;

https://rc-dashboard.heimdalsecurity.com with local port 443;

https://cloudservice.heimdalsecurity.com with local port 443;

https://rc-cloudservice.heimdalsecurity.com with local port 443;

https://prodcdn.heimdalsecurity.com with local port 443;

http://heimdalprodstorage.blob.core.windows.net with local port 80; 

8.8.8.8 with local port 1.

Exclusions for the following IPs:

• 40.119.146.250
• 40.114.223.57
• 40.87.128.228
• 40.121.66.93
• 52.172.28.76​​​​​​​​​​​​​​
• 168.63.8.217