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My Antivirus Has Detected Heimdal™ As A Security Threat. What Do I Do?

Heimdal™ Next-Gen Antivirus & MDM can be purchased separately is a complete anti-virus solution and it is not recommended to have other AV product installed.

If you have purchased Heimdal™ Next-Gen Antivirus & MDM then we advise you to use only Heimdal™ as anti-virus protection for your computer.

In case you only have Heimdal™ Threat Prevention - Endpoint active then it will work alongside your AV. But some antivirus products may even detect this as a threat.

These cases are called false-positives and it means that your antivirus product detected something that it can't identify 100%, which is why it alerts you that it blocked something that CAN BE malicious.

In this situation, we recommend you submit a ticket or email us at support@heimdalsecurity.com and we will solve this issue by contacting your antivirus provider, which will then whitelist our new update so that you will no longer receive this alert.

See what Whitelisting and a False-Positive case mean.

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