Heimdal™ Next-Gen Antivirus & MDM can be purchased separately is a complete anti-virus solution and it is not recommended to have other Antivirus products installed.
If you have purchased Heimdal™ Next-Gen Antivirus, Firewall & MDM then we advise you to use only Heimdal™ as anti-virus protection for your computer.
In case you only have Heimdal™ Threat Prevention - Endpoint active then it will work alongside your AV. But some antivirus products may even detect this as a threat.
These cases are called false positives and it means that your antivirus product detected something that it can't identify 100%, which is why it alerts you that it blocked something that CAN BE malicious.
In this situation, we recommend you submit a ticket or email us at email@example.com and we will solve this issue by contacting your antivirus provider, which will then whitelist our new update so that you will no longer receive this alert.